Return & Refund Policy

At Flower Perfumes, your satisfaction is our priority. We take great care in ensuring that every product you receive is authentic, in perfect condition, and exactly as described. Please read our return and refund policy carefully before making a purchase.

1. Eligibility for Returns

A return may be considered under the following conditions:

• The product is unopened and in its original sealed packaging
• The return is requested within 3 days of purchase or delivery
• The product was damaged or defective upon receipt
• You received the wrong product due to our error

2. Non-Returnable Items

• Opened or used perfumes
• Products without original packaging or seals
• Items purchased on sale or as part of a special offer
• Gift sets that have been opened

3. How to Request a Return

To initiate a return, please contact us within the eligible window via:

• WhatsApp: +974 5538 2148
• In-store: Shop No. 523, Souq Waqif, Doha, Qatar

Please provide your order details and a photo of the product (if damaged). Our team will review your request and respond within 24 hours.

4. Refunds

Once a return is approved and the product is received and inspected:

• Refunds will be processed within 3–5 business days
• Refunds will be issued in the same form as the original payment (cash or bank transfer)
• Delivery charges, if any, are non-refundable

5. Exchanges

We are happy to offer an exchange for an unopened product of equal or greater value (with top-up payment) if requested within 3 days of purchase. Please bring the original receipt and product to our store or contact us via WhatsApp.